mycloud Hospitality
All Systems Operational

About This Site

Welcome to mycloud Hospitality's home for updates on our application. Here you'll find historical data on system performance. If there are any service interruptions, a note will be posted here.

mycloud PMS Operational
90 days ago
99.96 % uptime
Today
mycloud POS Operational
90 days ago
99.96 % uptime
Today
mycloud Channel Manager Operational
90 days ago
99.96 % uptime
Today
mycloud Accounts Operational
90 days ago
99.96 % uptime
Today
mycloud Contactless Web App Operational
90 days ago
99.96 % uptime
Today
mycloud Store & Inventory Operational
90 days ago
99.96 % uptime
Today
mycloud Central Reservation System (CRS) Operational
90 days ago
99.96 % uptime
Today
mycloud Guest Services Operational
90 days ago
99.96 % uptime
Today
mycloud Banquet Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed. This release contains the following features and improvements.

Interface => HDFC SmartPay Payment Gateway
We are thrilled to announce HDFC SmartPay Payment Gateway as part of our seamless payment solutions, with this payment integration, users can:
• Do Faster & Secure Transactions.
• Get Seamless Payment Experience.
• Use Auto-Debit Option for Hassle-Free Payments.
• Get Enhanced Fraud Protection & Security.
This integration ensures a convenient, secure, and efficient way to manage your payments with just a few clicks!

Interface => E-Invoice => Malaysian E-Invoicing
We’re excited to announce the implementation of Malaysian E-Invoicing, aligning with the country’s digital transformation and tax compliance initiatives. This move enhances transparency, efficiency, and automation in invoicing.
Here are the Key Benefits of Malaysian E-Invoicing:
• Seamless Integration with business operations
• Real-time Invoice Processing & Tax Compliance
• Reduced Manual Work & Errors
• Faster Payments & Improved Cash Flow
With Malaysian businesses gearing up for this transition, now is the time to adopt e-invoicing for a smarter, more efficient financial ecosystem!

PMS => Reports
• Added a new filter to the Archive Guest List and In-House Guest List (With/Without Rates) reports and the report now correctly displays data and headers based on the selected filter.
• Provisional Occupancy Forecast: A new "Channels Only" filter has been added under Forecast Reports for a clearer view of channel-based occupancy.
• We have modified Early Check-in & Late Check-out to display guests who checked out beyond standard check-out time, validates check-in/out times based on property settings.
• We have added a new filter to rate variance report to let you choose to see all rooms or only those with rate variances.
• Guest Balance Report now includes guest arrival and departure details for better tracking.
• Deposit Ledger Details: It has been modified to display arrival and departure details for clearer booking insights.
• DBR Report Enhancements: (For offline Touché users) – It includes outlet-wise sections and categorizes payments as:
a). Covers – Shows quantity of transactions
b). Resident – Payments settled in room accounts
c). Non-Resident – Payments settled in non-room accounts

PMS => Cashiering
• System has been modified to calculate the GST tax slab rate based on Room and Extra bed charges applicable for same date.
• A new settlement code “Cash Paid out” has been introduced in the system and this is auto generated for any new property.

PMS => Reservation => Manage credit limit for Accounts Receivable
• New Reservation Creation has been modified to validate Accounts Receivable Credit limit and balance while making a booking.

Feb 5, 17:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:30 CST
Scheduled - Please be aware that mycloud services will be unavailable for 45 minutes as our technical team will be performing scheduled server maintenance for Sprint 1.0.1.4.4B.

This period of downtime is used for necessary updates and installing some exciting new features to our mycloud system. Please plan for this by printing any information you may need during those down hours (check-in, check-out, invoices, schedules & necessary reports). We apologize for any inconvenience.

Feb 4, 23:05 CST